Suspension of UPS Service Guarantee


Service Guarantee Update
Effective March 26, 2020, we suspended the UPS® Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.

Effective April 5, 2021 the UPS Service Guarantee was reinstated only for the below domestic and international services:


  • UPS Next Day Air®
  • UPS Next Day Air Saver®
  • UPS Next Day Air® Early


  • UPS Worldwide Express Plus®
  • UPS Worldwide Express®
  • UPS Worldwide Express NA1®
  • UPS Worldwide Express Saver®
  • UPS Worldwide Saver®
  • UPS Worldwide Express Freight® Midday
  • UPS Worldwide Express Freight®

The Service Guarantee remains suspended for all other UPS® shipments not specified in the above sections, from any origin to any destination.

  • Standard {5-7 business days}
  • Economy {3-5 Bus. Days}
  • Standard (7-12 Business Days)

As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.

Jan 22, 2022 1:42 am

System Statuses

Operational Customer service centre

Operational Inventory Management System

Operational Payment Processing

Operational Route+ Package Protection

Operational Shipping & Distribution

Degraded Performance Warehouse Logistics

1 incident

Past Incidents