Deadlines to file a claim

When you purchase Route+ package protection, you can file a claim for packages that may be lost, stolen, or damaged. Read Route's claim policies.

All claimsmust be filed within 60 days of the order date.

Ensure you file a claim within the respective deadlines:

  • Damaged: Within 15 days of when the package was marked delivered
  • Lost: Within 30 days from the last tracking update
  • Stolen: Within 15 days of when the package was marked delivered

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